Sport Truck Direct - Company Policies

PRICING AND TERMS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE

PRICING: Pricing is as specified unless you are an automotive parts & service business that has
qualified for our Dealer Discount Program. (See instructions below to join our Dealer Progam.)
Published prices do not include the reasonable costs of shipping and handling. Sales taxes will be
added for Arizona residents only (currently Phoenix, AZ sales tax is 8.3%).

HOW TO BECOME A SPORT TRUCK DEALER: To qualify for this additional 10% Dealer Discount off of our already low mail order (jobber) pricing, please fax a copy of your business or sales tax
license to (623) 398-3988. Dealers purchasing $1500.00 or more (at jobber) of STD products in any 90-day period qualify for a 15% Mega-Discount from that point forward (billet wheels are not included in the 15% Mega-Discount Program).

SHIPPING TERMS: All orders are shipped after being pre-paid by either MasterCard, Visa, Discover, American Express, Company Check, or Money Order. COD orders are only accepted from businesses issuing us a Purchase Order (see below). Sport Truck Direct generally ships Fedex (Federal Express) or UPS (United Parcel Service) unless special arrangements have been made in advance for another carrier. All hoods and bed lids are shipped via commercial freight lines and must be delivered to a commercial address to avoid a residential delivery surcharge ($50.00 - $80.00, depending on the manufacturer). Any commercial address provided by a customer for a commercial freight shipment which falsely turns out to be a residential address will incur the residential delivery surcharge which is immediately billable to the credit card used in the transaction.

INTERNATIONAL ORDERS: International orders including Canada are not available through our website. For those ordering from other than the United States, please call us at (623) 398-3980 for an order total including shipping. Then, obtain an international money order from your bank for the proper amount in U.S. funds and mail it to:

Sport Truck Direct
International Division - 2nd Floor
1406 West Victory Lane
Phoenix, AZ 85027
United States of America

COD ORDER REQUIREMENTS: COD orders are only applicable to businesses and are not available
to private parties. First-time COD orders require a signed Purchase Order (PO) be faxed to our sales
office at (623) 398-3988 prior to shipment. Please indicate year, make, model, engine size, regular /
extended / crew cab, amount of drop, fleetside/stepside, etc. as required for each group of parts on
the PO. The PO must be signed by an authorized purchaser at your business location, insuring
payment by Money Order on first order and Company Check thereafter.

ORDER CANCELLATIONS: Orders cancelled prior to shipment from our Arizona warehouse are subject to a $10.00 cancellation processing fee. Orders already shipped from our warehouse or drop-shipped from the manfuacturer may not be cancelled. In addition, orders for custom billet wheels and bed lids are non-cancellable. In the event of a cancellation of all or part of an order that originally received an "Instant Rebate," "Free Shipping," or "Reduced Shipping", where such promotional offering required a minimum purchase, and the value of the order after such cancellation does not meet this minimum purchase price, the new reduced value of the order shall determine whether such promotions apply to the remainder of the order, the amout refunded will be made based on the normal price of the order and/or shipping fees.

CLAIMS: Claims for shortages or shipment errors must be made within 48 hours of receipt of goods
and will be corrected by shipping new parts at the same service level as the original shipment.
Shipping and re-stocking fees associated with errors made by the ordering party or as a result of
providing incomplete or innacurate information at the time of order shall remain the responsibility of
the ordering party. Claims for shipping damage or losses must also be made within 48 hours of
receipt. Claims can be made by calling (623) 398-3980. In addition, any significant exterior damage
to a parcel apparently caused in shipment by Federal Express or United Parcel Service should be noted with the Fedex or UPS driver or by immediately contacting Fedex at 1-800-GO-FEDEX or UPS at 1-800-PICK-UPS. Hoods and bed lids shipped by a commercial freight line must be inspected by the customer for damage before signing for the shipment. In the event of shipping damage to a hood or bed lid, the customer must not accept delivery, but instead refuse the shipment so that it is returned to the shipper where a freight claim against the trucking company will pay for a new unit to be shipped in replacement of the damaged item.

RETURNS OR PARTIAL ORDER CANCELLATIONS: In the rare occasion where it is necessary to return new, unused goods in saleable condition, permission must be obtained in advance by calling (623) 398-3980 for a Returned Goods Authorization # (RGA#). This RGA# must be clearly written below the shipping label on the parcel being returned. Requests for an RGA # to return non-warranty items must be made within 30 days of purchase in order to qualify for a refund. Requests for the return of non-warranty items that have been installed, painted, modified or damaged will be refused. All refunds on non-warranty returns are subject to a 20% re-stocking fee and are made exclusive of original shipping and return shipping charges. Shipping and re-stocking fees associated with errors made by the ordering party or as a result of providing incomplete or innacurate information at the time of order shall remain the responsibility of the ordering party. Refunds on non-warranty returns which were originally shipped at no charge or at a reduced charge by Sport Truck Direct under a "Free Shipping" or "Reduced Shipping" promotion will be reduced by the amount of the standard shipping charges. Likewise, refunds on non-warranty returns which originally received an "Instant Rebate," "Free Shipping," or "Reduced Shipping" will be reduced by the amount of the promotional offering originally provided. "Special-order" items are subject to a double re-stocking fee. No returns are allowed on made-to-order billet wheels, bed lids, or electrical items. Any non-warranty goods that are received in other than new, saleable condition will be refused credit and returned at the customer's expense or assessed a multiple re-stocking fee towards store credit at the option of Sport Truck Direct. The cost of shipping any and all item(s) being returned, is the responsibility of the party making the return. Manufacturers warranties do not include the cost of return shipping. Returns made freight collect or lacking an RGA# will be refused. Returns must be shipped to the following address unless notified otherwise:

WARRANTY: All products offered by Sport Truck Direct are warranted against defects in material
and workmanship by the respective manufacturer. Any painting, alteration or improper use of these products voids the applicable warranty. At the option of STD or the manufacturer, we will replace or provide store credit for any defective merchandise. These warranties specifically exclude labor charges, return shipping costs, and/or other consequential expenses.

RETURNED COMPANY CHECKS: Order paids by company check where the check is returned by the bank for "non-sufficient funds, etc." will be assessed a $25.00 processing fee. This includes cases where either the check is replaced with another check or payment method, or when it is required that the check be "re-submitted" to the bank for payment.

QUESTIONS: If you have any questions regarding the policies of Sport Truck Direct, do not hesitate
to contact our Customer Service Deptartment by calling us at (623) 398-3980, faxing us at (623) 398-3988 or by e-mailing us here .